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North of Where We Are Today: Live Nation Labs in San Francisco

By Eric Garland

[Update: Rexly duderino Joel Resnicow has written a better and more informative announcement. Please read his first.]

Tonight I’m feeling reflective, on the eve of the announcement that we have acquired iPhone social music star Rexly and that the Rexly team will establish our new San Francisco presence, Live Nation Labs North, or LN² as it’s already known around here. I’m feeling reflective (in addition to yeehaw, hellyeah, and damnright) because Joel and Kyle have just entrusted to the Labs something handmade, something precious and rare. I did that myself just a few months ago.

I’m also feeling reflective because with team Rexly we continue to recruit the people who inspire us. The people we try to imitate and flatter on our best days. The people on The Short List*.

After we started the Labs, but before we’d told anybody what we were up to, Ethan and I started sneaking** up north to court Rexly. We bought them some drinks, sure. But mostly we listened and talked, in that order. When we listened and talked (and drank some very fancy teas), we learned a lot about each other’s work and life experiences, and the paths by which we’d arrived at this moment. We started to sketch out the place we’d like to build next. The place we’d be excited to come into on a Monday morning, or blog about on a Sunday night. ;-)

The Live Nation Labs sketch looked a lot like Rexly’s sketch. Only Rexly’s was colder and foggier and had fancier tea service. I keed. What followed was a plan to build something big together.

Joel and Kyle, I am fortunate to know you and to have this chance now to partner with you in such a bold experiment. On the eve of our big pair-up, here are some things that I believe about Live Nation Labs. Some of these scribbles came directly from our earliest conversations with you on the shhhh. All of these beliefs have been informed and inspired by you both.

I believe:

Labs is a great team of people, and great teams are even more powerful than great ideas or great leverage.

A team of true believers will beat non-believers almost every time. Non-belief is a symptom of feeling powerless and disconnected; direct personal success almost every day is required to suspend such disbelief.

Listening is good, but not enough. Respecting and actually employing input makes the difference.

Great people want to be respected and treated as the competent individuals they are. Heavily legislating the behavior of great people is both demeaning and a lost cause.

In order to treat each other respectfully, we have to trust each other. Trust is first extended but subsequently earned.

If you set great people up to fail, they will enjoy great success. At failing.

I believe you are good and your motives are, too. You want to win and make us better. You fight against things you believe are making us less than great.

The Golden Rule is self-centered and therefore faulty. Don’t do unto others as you would have them do unto you. Instead, do unto others as they want and need you to do. And don’t expect them to treat you “the same” way — they are not you. Help them to extend you the same courtesy. Parity is a trap. 

To do the above, you have to understand “which guy” you’re dealing with. And never stop explaining “which guy” you are. Be both aware and self-aware.

Taking 10 seconds to ask myself, “What am I adding? How am I helping?” before typing, speaking or meeting is impossible — but it’s still worth a try. If we could always take these 10 seconds, there would never be a bad conversation in the Labs.

The most important thing teams can learn from tribes (or happy families) is that we advocate for each other and protect each other. Good family members always work to give each other the benefit of the doubt. Your children are presumed innocent. You should be, too. It’s cold out there. The world will treat our fellow Labs people with careless indifference. We should not.

That said, healthy tension can make individuals better and is often an ingredient in the recipe for greatness. Yes, tension can be truly healthy. This is hard. (See Trust, above.)

Laughter is contagious, and we must encourage it to be. Playing together during “work hours” is important and productive.

All the beliefs I’ve described here are much more expensive than providing free soda. These things take time and focus and priority. I believe we are committed to prioritizing them.

I believe that great products and services are byproducts of everything I believe above. (Whoa. That’s heavy.)

Okay, anybody who’s read this far: It’s your turn. What do you believe about people and teams? Please tweet to me @bigchampagne. All thoughts welcome.


*These are the people who squint and see the world as you do — as a better place. These are the people who want to get up in the morning and make it so. These are the people who add to one another, who complement each other yet sometimes clash — in the best and most productive ways.

**Well, I was sneaking. Ethan kept “checking in” everywhere like some newly paroled ex-con.

My high school sweetheart posted this on Facebook. I should probably source it better than that.


Building into a ‘Smash?’

Variety -

[Columbia], the Sony-owned label, which has managed to sell more than 11 million albums from Fox’s weekly musical “Glee,” may have sought similar success. But, by early April, “Smash” had only managed to sell 235,000 digital tracks, according to Nielsen Soundscan.

By comparison, says senior media analyst John Robinson of media measurement company BigChampagne, a third of the 500-plus “Glee” cast songs have ranked within the top 100. “Smash” viewers, he says, are not yet “rushing to their computers to purchase that evening’s soundtrack songs in nearly the way or quantity that ‘Glee’ fans have gotten into the habit of doing.”

Read the whole story…


I Just Want To Tell You Five Things…

From: Joe Fleischer <>
Date: Tues, 31 Jan 2012 18:23:06 -0800
To: Team Champagne
Subject: FW: I just want to tell you five things



From: Eric Garland <>
Date: Tues, 31 Jan 2012 18:21:18 -0800
To: Joe Fleischer
Subject: I just want to tell you five things

1. You should try to be born an anesthesiologist.

2. It’s the people, stupid (not the stupid people).

3. It’s the stories you tell.

4. Be good. Be persistent. But, mostly, be fortunate.

5. Be not afraid.

We started a company. We grew a company. A Fortune 500 company offered to invest in our company and then they acquired our company. And now they’re supporting us in making it bigger and better.

We have chairs. We’re filling those chairs with outstanding people. And I’m almost all talked out about every last exciting little bit of it. I just want to tell you (and my young daughters) five things I’ve learned along the way:

1. You should try to be born an anesthesiologist.

Or a software developer. Or a banker. If you can.

I don’t mean try to be a doctor or a lawyer or whatever. That’s a terribly misguided thing to do, to try to tell someone what to be. What I mean is: try to be born that way. Because doing something you love (all day, every day) may be important.[1] And if you could choose to love banking or coding or doctoring — well, that’s a nice life! Ask anyone.

Of course, you probably have no say in this.

Yeeeeees, I know, I know. You have a choice, you can choose to do this or that. I know piles of litigators and physicians and CFOs who weren’t born to do it, don’t like doing it, and are very “successful,” blah blah blah, at it nonetheless.[2] What I mean is just this: envy those lawyers whose souls burn for their litigation work! Envy those CPAs who dream in spreadsheets!

Because I was born an entrepreneur. And some of my favorite people in the world were born artists and musicians.

And entrepreneurs and artists and musicians share an affliction. My friend Jill Sobule was the first person to point this out to me. I’m paraphrasing, so just know that she said something like the following, only clever-er:

“You think I’d do this if I had a choice? I do this because I have to! I should do something sensible, or something that makes a lot of money.”

When Jill Sobule says she “has to,” she means love is a drug. And that we can’t take the blue pill (even if it’s good for us). Our hearts beat for the red pill!

I’m saying this to you, kids: it’s easier to do “something sensible” with your life. But only if you are lucky enough to love doing something sensible. Seeking real emotional fulfillment from your work and finding it only in entrepreneurial pursuits… is harder.[3] Objectively hard, even. But if you are a red pill addict, mourn the addiction and then give in to it. You’re going to spend your life (usually in California) with all the other addicts. Nothing else will do.

And speaking of life among the addicts…

2. It’s the people, stupid (not the stupid people[4]).

Many red pill people are addicted, afflicted and flat-out defective: narcissistic, childish, explosive, tyrannical, extremely high maintenance. Stunted. There’s no business like show business! But the worst of these people is still gloriously defective. The worst is a P.T. Barnum. Or even a Harry Cohn. He’s a hustler, sometimes monstrous. But so colorful, and his red is a screaming fire engine red — it looks great on him. Oh, and you have to have a sense of humor about the characters, because without the laughs, it’s mostly tears. Seriously. Lots of people who did not get held by their mothers. As my co-founder Joe says, “Oy.”

Stupid people? I don’t know very many, truthfully. I know too many terrified people, though, thinking short term (out of panic). Chasing tactics, not developing strategies. And caged animals do lash out. They called us names. Sometimes it was funny. We were always the dumbest guys in the room. Until we weren’t.

It’s the extraordinary people. So, when choosing your team: I like to think that I arrived independently at a recruiting strategy usually attributed to Guy Kawasaki (and, by implication, Steve Jobs).

Solid A players hire A+ players; B players hire C players, Cs hire Ds…

In other words, find people who are better than you are. This is easy for me. I’m a non-technical founder of very technical businesses. There’s a big target on my back, as there should be.

Everyone says, “I have a great team.” I’ll say this: I consider it a rare and wonderful thing, to get to go to work with the people I respect and admire most. Adam and Joe: I am excited to continue to earn the opportunity to show up and learn from you every day. You are my brothers and if I were ever made to lie in a trench with bullets whizzing by overhead, I would hope the guys to my left and right were made like you.

An amazing core team got us to this fine place: Tom, Zack, Adam A., JD, Ken, Fred, Seth, Travis, Aaron, Taric, Rich, Jack, John, Shalewa, Brandon, Thomas, Joy, Paul and Farzad.[5] They are joined now by new dream teammates: Ethan, Jenny, Jake, Jennifer, Jacob, Kyle, Bennett, Andy…and counting.

Oh, and another people thing: you should try to marry well. I’ve walked away from perfectly good careers in favor of uncertain plans and all Amanda ever said was, “Babe, you have to do it.” Whatever “it” was. I highly recommend falling in love with your favorite person. And I know my kids get a lot out of watching me puzzling through life, admiring their mother’s many beautiful qualities and trying to emulate them every day. Aw.

I’m leaving out dozens of other great people who should be acknowledged here. (Look how long it is already!) But I’ve kept very good notes for the book and, no, I won’t change your name or leave you out (sorry).[6]

3. It’s the stories you tell.

My friend James Glassman was right. Starting in high school, he reminded me constantly. Really, he made a sort of a catch phrase out of it. He’d marvel at some past exploit, shaking his head with just half a smile. It’s the stories you tell. Or he’d offer it more forcefully, encouraging us, at the prospect of a new exploit:

It’s the stories you tell!

A life well told is as close an approximation of a life well lived as I’ve found. Do you savor the memories of chances you almost took but didn’t, adventures you packed your bags for but then never left the driveway?

Most of the things that have happened in my life in music I can’t even type about here.[7] Viewed at a distance, it all feels to me like one big blur of Cameron Crowe moments. A love letter to music and tech.

The earliest flicker is R.E.M.’s “Document” tour. Texas. We were fanatics and right down front. But we were also young adolescents and making a lot of noise. Pete Buck actually leaned out over his monitor to plead with us from the edge of the stage: “Guys, be cool… or Michael’s gonna get real pissed!”

Then Squeeze invited my high school band to Tipitina’s on a school night and I talked my mom into letting me drive the family wagon from Texas to New Orleans for the gig.

At a festival, we played side stage at a huge amphitheater, We were in the first support slot. Duran Duran was headlining on the main stage and it was my best friend’s sister’s wedding that night and then Simon Le Bon crashed the reception and…

My favorite comedian ever, for all time, George Carlin asked me and a friend to his green room. And we went. It was one of my first nights out with the girl who would become my wife.

The BigChampagne story all started with Napster and Glen Phillips and the estate of Peter Tosh. Phone calls from Jamaica. Aimee Mann and Michael Hausman. Glenn Tilbrook. Tim O’Brien and Stroke 9. Ken and Fred and Seth. But then it made the leap almost immediately to Robin at Capitol. McCartney! Guerinot, No Doubt and Offspring. Jimmy and Berman and Courtney and Axl and Bono and Rodney Jerkins. Eminem. Guy and Madonna. We worked all hours in my little apartment in the Fairfax. Then we rented those old screenwriting offices on Little Santa Monica Blvd.

Things sped up even more. It all happened too fast.[8]

And then, one day…

“Uh, MC Hammer is in the conference room. He didn’t make an appointment or anything, he just showed up.”


“Yeah. MC Hammer.”

The real MC Hammer?


What does he want?

“To see you.” Uncomfortable pause. “He asked me for a Diet Coke.”

A colorful ribbon of planes, trains and hotel rooms tied it all together. New York and LA. London and Berlin and Beijing and Copenhagen and Kristiansand and Vancouver Island and Cannes and Vienna and Edinburgh and Brighton and Toronto and and and Austin, always Austin.

SXSW. My three-year-old daughter fell hard for the songs of Willie Nelson and announced she would marry him. Willie wrote Lucy a sweet love note back.

I met folk hero Billy Bragg at a bar on Sixth Street. Five minutes later I met his manager Pete Jenner and he remains my dear friend today. Pinch me. Will Page and Juana were married in Valencia and I wore my kilt as I was instructed. We toasted to his beautiful bride, and mine, and to the night we’d stood in Victoria Park, London, at the side of the stage as Radiohead washed over us, around us, through us.[9]

God, it really does start and end with the bands, those magnificently talented bastards! REM in Georgetown, the car ride with Bertis and hearing the record the world wouldn’t hear until the following year. Will Owsley’s memorial, Nashville. Nickel Creek at Largo. Jane’s at El Cid. A few hundred other stages.

That’s just a few seconds of it. Life. It’s the stories you tell.

4. Be good. Be persistent. But, mostly, be fortunate.

When something very good happens to you in your life or business, everyone wants to tell you all about how you made it happen and how you deserve it. This is a nice thing. Your real friends value you and celebrate your success.

But you know the truth is that you don’t deserve any of it.[10] You have worked hard, you’ve been smart, you have been determined and good. But you definitely haven’t earned any of it any more than your equally smart (or smarter!), dedicated and good friends deserved that mouthful of knuckle sandwich. The string of failed companies. The divorce. The (don’t say it) failing health.

An important figure in my life (call him Mr. Hoodler), a family friend in the Bay Area who is like a favorite uncle, sat with me at a congratulatory dinner. He was quiet, listening to all the easy praise around the table. You deserve it. Good guys do win. You worked so hard. You stayed the course.

“And,” Mr. Hoodler said, finally, “it’s good to be lucky. Isn’t it?”

The first person to give voice to exactly what I’ve been feeling all along. Who deserves what we have? No. One. But that won’t stop me from receiving it humbly and gladly. Thank you, sir. May I have another?

Call it luck or fortune, call it God or call it something else. But don’t overlook the essential role of the happy accidents. We spend so much energy trying to control every aspect of our businesses. We micromanage, we obsess. And yet, we control so little. Talent and determination (and ten thousand hours) are necessary but not sufficient to success. The pixies still have to sprinkle their dust here and there.

And, actually, I agree with Seth Godin about ten thousand hours: the talent and determination are very often necessary to success — but not always.

Mr. Hoodler got it right, and so did those other Bay Area poets, when they sang:

Sometimes the light’s all shining on me

Other times I can barely see

Lately it occurs to me

What a looooooong, strange trip it’s been

5. Be not afraid.

Whoo boy, those are three scary words.

I think maybe that’s because fear, or what my partner Joe Fleischer calls “managing the downside,” is practically required, sometimes. But not that often.

I know this: I’m at my very best when I am completely unafraid. I bet that’s true of you, too. Serious studies show that positivity leads to increased creativity, better insights and greater success.

Conversely, fear cripples. It’s, um, neuroscience. If you read enough about the effects of fear (and unhappiness, generally) on mind and body, you could be forgiven for thinking that you can’t succeed without happiness.

But that’s not true either. There are plenty of objectively “successful” people who were extremely unhappy all day, every single day that they were creating their success. You can be successful and unhappy. But why would you want to?

The stuff I started to say earlier about stupid people — none of those people was really stupid. But they were all terrified and it can be hard to tell the difference. So, you want to be the smartest guy in the room? Start by thinking fearlessly.

“I never lie because I don’t fear anyone. The only time you lie is when you are afraid.”

— John Gotti

And speaking of John Gotti, I met with Michael Eisner (kiiiiiiiding) when he’d left Disney and was starting Vuguru.

He asked me: How many companies have you started?

Just this one, so far, I said.

He snorted. What are you afraid of?

It was not the question I was expecting. And it was rhetorical. Do more. Fail more, he said.

I will, I assured him.

Faster, he shot back. Really, what are you afraid of?

Of anything on this sprawling list of (ha) just five things I think I’ve learned, this may be the hardest one. But I do try to think fearlessly and to tell the truth.

And I do think that’s why I wrote this down.

That and because maybe you read this far.[11]


· If you were not born to do something more sensible,

· If you believe in the power of extraordinary teams of people and the stories they live and tell,

· If you are an A+ player — talented and determined and unafraid, even in the face of real adversity, and especially

· If you are a mobile/web engineer or designer…[12]

If your life is a love letter to music and tech, I’m hoping you might join us. Be successful and be happy.

Look out world. [13] Hammertime. Let’s go.

[1] Don’t believe me. Hunter Walk says so.

[2] And when I say some of these professionals weren’t “born” to do this or that, I’m not trying to start a nurture/nature debate here. As a parent of monozygotic twins, I have plenty of empirical and anecdotal evidence that we are all products of a still-mysterious blend of both genetic predispositions and life experiences.

[3] Seth Godin predicts that there are no more “blue pill” careers coming, for anyone. So maybe we’re just ahead of the game.

[4] There are some. I’ll name names in the book.

[5] Alums: Tom W. and Luca.

[6] Relax. It’s not a slam book. I love you. Mostly.

[7] These stories are pretty safe. If you want to hear some better ones, you’ll have to buy drinks.

[8] For you fine print readers, here’s a little more of what I remember:

Shawn and his lawyer Milt calling to say that they couldn’t publicly support our work but that on the shhh they loved it and that we should keep going. Napster was promptly shut down.

Digital Brandcasting and Will and Jada and Peter Arnell. Alanis. Michael Jackson and and Rundell and Coursey and MJ’s $20M. Lars. Jay Boberg and Ed K and Gary Kurfirst (may he rest in peace).

Time on Sand Hill Road. Time with Marc and Ben and Ron Conway and…

Rewriting the rules. Testing leaked MP3s for No Doubt and Weezer. Hearing the first Alicia Keys record and seeing the “Fallin’” video in the J Records offices. Hearing that other young girl who made the tapes with her dad and opened for Hanson: Michelle Branch. Gregg Alexander. Carlos Santana.

Some new band from England had a song called “Yellow” and ABC was using it to promote their fall TV shows – could we track the impact online?

Everybody started suing everybody. I testified in the CA senate. Levar Burton spoke after I did and he welled up when he begged the senators to protect his work from “mash-ups.” Did I make the Reading Rainbow cry? David Draiman said he hated that the RIAA was suing kids and biting the hand that feeds them. He rode his huge chopper over to have lunch at my office. He got most excited talking about his previous life in business: health care administration. Jeff Tweedy defended MP3 swapping on Nightline. I stuck to the numbers.

Niklas and Janus from Kazaa (later Skype, then Joost), sneaking around. They were fugitives from justice then, creeping into the country on private planes and taking secret meetings in LA. More meetings! Travis from Scour Exchange (later Red Swoosh, now Uber). Michael from AudioGalaxy. Ian Clarke invented Freenet. When he came to my office, his big toe was sticking out through a hole in his shoe. Morpheus. Bearshare. Limewire. Soulseek. Sued. Sued. Suedsuedsuedsuedsuedsued.

Ah, the piracy wars. Hilary then Cary then Mitch. I debated the legendary Jack Valenti (RIP) at the Cato Institute in DC. I lost. Bob LEFSETZ IN ALL CAPS!!!!! Everyone was so excited, for better or worse, but the songs just kept pouring out in a bittorrent. By the billions. Zuckerberg and Sean Parker went to Tom Whalley’s house to show him Wirehog. It looked a little like Napster, file sharing but “integrated with thefacebook.” The meeting with the record label president did not go that well.

The days were coming so fast, running into each other. I told Amanda I felt like I needed a flip top head to pour in all the learnings.

We just kept sprinting. When the bumper fell off of Silent Bob’s Dodge Neon, we tied it back on with bungee cord, called it “bootstrapped,” and kept on driving.

WIRED called. A cover story? The writer left Brooklyn and camped out in our first work/live loft in the ATL for days. He just kept staring at the tables of kids in headphones, coding. The magazine waited patiently for something to happen. Nothing did. Das blinkin’ lights in the server rack just kept blinkin’.

Life’s funny. You can see the dots connect in hindsight: that writer on assignment for WIRED is now Jeff, my dear friend. And together with Alysia and the kids, he is part of my life (and not my work) story.

Michael Ovitz wanted to have lunch. If we bought EMI, what would you do with it? Chris DeWolfe wanted to have lunch. If you were running music at MySpace, what would you do with it?

Roger Ames stood in the office, yelling at me, in his socks. I thought of Ian Clarke.

Alex Zubillaga paced Tom Whalley’s office like a tiger, roaring at me. You’re underestimating ringback tones! So American! So much shouting.

I turned 30 at the Beverly Wilshire hotel with Evan and Gregg. They’d just started something called Jib Jab. The dinner that night was in honor of Ken and Fred. I was very star struck by all the celebs. Then Robin asked two dates to the Grammys: Sean Parker and me. Parker couldn’t get into Pete Wentz’s after-party and I knew the manager, so he thought I was somebody for a minute.

At another party, I was introduced to Paris Hilton. When she laughed at my unfunny jokes and put my number in her phone, a writer for the Times of London wrote it up like a gossip column and called me the internet’s “It Boy.” In print.

Of course the heiress was actually asking for my wife’s number. Amanda had been a teacher at the Buckley School where Paris and Nicole met. It was all fine in the end. The Brit from the Times married my friend Lucie and now he’s just, well, Chris. And Paris is a place in France…

KLSX in Los Angeles used to let the old guys hold forth on the radio on Sunday nights. I co-hosted and took calls with with Lefsetz and Nose and Andy Gould and Rob Zombie and and and…we laughed at our own unfunny jokes.

Quincy Jones showed up at dinner with TED founder Richard Saul Wurman. Just like Robin, he brought two dates: Naomi Campbell and Salma Hayek. I sat at their table. And I’ll only say this: it’s good to be Q.

You remember a lot, of course. We all do. The stories you tell. But sometimes you are even more present, your senses heightened, every sight and sound written indelibly to memory. Thank God. I headed up to San Jose for a VC dinner. After the cocktail hour, Steve Jobs stood up to tell us how important we were, the young hopefuls, and to paint us a picture of what we could do together. My table assignment put me with Shawn Fanning and Tim Westergren. I can still see Steve squinting into the low sun. “I want to tell you something,” he began. Food was on the table, but every fork was down.

[9] Our passes to that show were the band’s thank you gift to us. We’d just completed a career-making (for us, not Radiohead) piece of research for them.

[10] Ticketmaster’s CEO Nathan Hubbard keeps a stuffed donkey on his desk. He says it’s to remind him that he is just another jackass. I don’t need a plush toy. I can always just call my brother.

[11] If you did read this far, and you are the first person to email, we’ll hook you up with some great FREE tickets to a great show. In fact, I’m so sure you didn’t read this far that anyone who reads this and emails us tweets @bigchampagne will get a very fashionable FREE BigChampagne t-shirt (while supplies last).

[12] Ok, Ethan made me put that part in.

[13] (But not in a bad way. We only want to surprise and entertain you.)


Kyle Bylin Exits Billboard, Joins BigChampagne + Live Nation Team

Hypebot -

Just weeks after Live Nation acquired influential media measurement firm BigChampagne, the live concert promoter has announced another major talent grab: Kyle Bylin.               …

“The feedback loop in popular culture is broken,” Bylin told Hypebot in an email interview. “A fan holds little connection to their actions and the chart movements of their favorite artists. With the next evolution of Ultimate Chart, we’re going to mobilize fans to participate in the successes of their favorite artists and empower them to share their part of the larger story.”

Bylin joins high-profile hires including Ethan Kaplan, the former SVP of Emerging Technology at Warner Music Group and now VP of Product for, as well as BigChampagne founders Eric Garland and Joe Fleischer.

Read more…


Pop The Cork: Former WMG Tech Chief Joins BigChampagne, Ticketmaster

Fast Company -

On the heels of Live Nation’s acquisition of BigChampagne, the consumer data analytics firm, the ticket seller is set to make yet another high-profile pickup: Ethan Kaplan, Warner Music Group’s former SVP of emerging technology, will soon join the company. Together with BigChampagne founder Eric Garland, the two will help redefine Live Nation and Ticketmaster’s business through big data.

Read the rest…

….Billboard is no longer the sole, dominant force when it comes to calculating the actual popularity of pop music. As our own Chris Richards reported over the summer, Big Champagne is one of the newest and most successful companies that deals with tracking popularity in the digital age. And now Big Champagne is owned by Live Nation.

-David Malitz, Washington Post.

Here’s Chris Richards’ piece that David refers to…


BigChampagne CEO on Live Nation Deal: ‘We’re Going From Playing a Little Club to the Biggest Stage in the World’

Hollywood Reporter:

Eric Garland, founder of the media measurement company, tells THR, “I haven’t even begun to wrap my head around how big these properties are together.”

News that entertainment conglomerate Live Nation, which owns Ticketmaster, operates more than 100 venues across the U.S. and is partnered with some of music’s biggest artists, is buying fledgling data analytics company BigChampagne came as somewhat of a surprise on Wednesday. Naturally, the David and Goliath trope applies, but dig a little deeper, and this marriage of trade information and consumer audience makes sense.

BigChampagne founder and CEO Eric Garland, who along with 26 employees will work under the Live Nation umbrella (Garland will become general manager of, and co-founder Joe Fleischer will hold the title of svp of content and product strategy), explains: “For Live Nation, it means they’re becoming a technology-driven company; For us, we’re going from playing a little club to the biggest stage in the world — it’s an eco-system to come into and an opportunity to take. I haven’t even begun to wrap my head around how big these properties are together.”

After 10 months of talks, one would think Garland, who launched BigChampagne in 2001, has become accustomed to the idea. But judging by his Twitter feed in the hours after the announcement was made on New York Times’ Media Decoder blog, he’s clearly still in the bleary-eyed throes of a honeymoon phase.

And deservedly so, when BigChampagne launched its Ultimate Chart, Garland says it was “aspirational.” This merger with Live Nation makes measuring an artist’s buzz across multiple platforms a feasible reality. “My goal was to really make it 360 degrees,” Garland tells The Hollywood Reporter. “Merch, touring,  endorsement money, sponsorships, licensing, recorded music… I went begging to all the usual suspects in all those areas that traditionally get ignored as chart eligible and started licensing data. That’s where this all started — with Ticketmaster, who gave me the ticketing data. It didn’t start as a M&A discussion at all.”

But it quickly turned into one, as Live Nation CEO Michael Rapino and executive chairman Irving Azoff saw in the BigChampagne team a window into their digital future, where mining data can, in theory, translate to a better customer experience.  Says Garland: “The mandate is to take all the underlying capacity behind our B-to-B product and extend it to the consumer – so we’re trying to improve fan experiences using data analytics. We’re getting to know [the consumers] better and we’re connecting people with things they love which are nearby, either in physical space or time space.”

If things go according to plan, soon the Youtube hit will be quantifiable alongside a platinum-selling record, social media and traditional broadcast will factor in along with streaming services and sales, or, says Garland, “what’s really most popular.”

Twitter: @shirleyhalperin

BigChampagne has a reputation for offering blunt assessments of consumers’ online behavior. For instance, it persuaded at least some music companies there’s value in knowing how popular their songs are on file-sharing networks and piracy websites, even if those channels are unsanctioned and don’t generate revenue for record labels.


Leading technology developer integrates live event data, expands capabilities

Live Nation Entertainment (NYSE: LYV) announced today it has acquired BigChampagne Media Measurement.  BigChampagne is a leading developer of technologies for collecting, analyzing and distributing media metrics. BigChampagne’s Ultimate Chart platform will power social discovery, content relevancy and product personalization across Live Nation’s businesses.

BigChampagne’s own products and services will be expanded to incorporate unprecedented access to live event data, ticketing and merchandising, direct-to-fan and other exclusive data sets. As a part of Live Nation’s Live Analytics group, BigChampagne will introduce comprehensive business intelligence solutions for entertainment businesses, brands and lifestyle marketers.

Live Nation Entertainment will retain the BigChampagne team and operations.  Founder Eric Garland has been appointed General Manager of, and co-founder Joe Fleischer has been named SVP of Content & Product Strategy for  Live Nation will continue to invest in the development of BigChampagne’s core analytics engine and products including Ultimate Chart, Ultimate Awards and Ultimate Chart Pro.

Michael Rapino, CEO of Live Nation Entertainment, said: “This acquisition strengthens our commitment to be the leader in Artist to Fan data. BigChampagne’s expertise will accelerate our mission to drive deeper fan engagement throughout Live Nation driven by world class data technology.”

Eric Garland, founder of BigChampagne, said: “BigChampagne now collects and analyzes more information about entertainment and online audiences than anyone in our sector’s history. From my first conversation with Live Nation, it was clear to me that this is the right place to dramatically evolve and extend what we’ve built. We’re connecting fans with things they’ll love that are happening nearby or soon, or both. Most importantly, Live Nation has assembled an extraordinary team and we are honored to be invited to join them.”

About BigChampagne:

BigChampagne is a leading developer of technologies for collecting, analyzing and distributing media metrics. The company acquires and analyzes billions of online and offline data points about popular entertainment. Described by WIRED magazine as the new “Nielsen ratings” of online music, BigChampagne examines information about airplay, sales, streams, downloads, other revenues, listens, views, mindshare, fan interactions and social connections and provides comprehensive insights into the 360 degree relationship between artists and their fans. BigChampagne’s core products, Ultimate Chart and UC Pro, are widely recognized as providing the most comprehensive real-time analytics products in the music vertical. Fast Company named BigChampagne to their 2011 list of World’s Most Innovative Companies. Founder Eric Garland was profiled in the Forbes “40 Under 40” issue.

About Live Nation Entertainment:

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders:, Live Nation Concerts, Front Line Management Group and Live Nation Network. is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors.  Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally.  Front Line is the world’s top artist management company, representing over 250 artists.  These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit

It was the strength of Steve’s passion, persuasive gifts, persistence and personality that managed to change hearts and minds.

- MTV: Steve Jobs Made Computing An ‘Emotional Experience’

MTV’s Gil Kaufman talks with BoingBoing's David Pescovitz and our own Eric Garland about iconoclast Job’s impact on them personally - both nuanced and brazen.

It’s easy to forget now thanks to the ubiquity of iTunes and the more than 10 billion songs sold since the store opened in 2003, but Eric Garland, CEO of leading online media metrix company Big Champagne, said for a time, the Apple boss was spurned by the major record labels. “It’s funny now to think of the notion of 99 cent downloads or paid downloads as an utterly noncontroversial one, but it’s hard to remember just how contrarian this play was eight or nine years ago,” Garland said.

Read on…


New York Times: He Pushed a Reluctant Industry Toward Digital Music

Steve Jobs came into the music industry at a time when the incumbents had given up on their own fans,” said Eric Garland, chief executive of the media tracking firm BigChampagne. “Virtually all the leaders in the industry retrenched and began to focus on a scheme of locks and braces on music. Steve Jobs recognized that people on the Internet were not thieves. They were fans – rabid fans.”

Read on….

It would have been very easy for Merge to get big, fat and stupid. They never did. They’ve always bet on the long run — the art, the artist and the relationship with the fan.
Overwhelmingly, the differentiation is in how these services are distributed," said Eric Garland, chief executive of BigChampagne, an online media measurement and research company. "When a potential customer reaches for that button, you want to be the service that’s right there.
[Netflix CEO] Reed Hasting is deliberately creating dissatisfaction. He’s creating dissonance precisely because that title availability, those first-run titles, needs to be available more immediately and more widely as a (video on demand) or as a streamed offering.

Greg Sandoval, Cnet -

Is Netflix Killing DVDs Like Apple Killed Floppies?

Big Champagne CEO Eric Garland has seen Netflix’s price hike in many different forms over many years. For over a decade, Garland’s Los Angeles-based company has tracked digital-media consumption over the Web and much of the data he collects he sells to the major film studios and record companies. He’s in the catbird seat to watch events unfolding at Netflix and he’s convinced that Hastings designed the price hike to rouse the studios and his audience out of their complacency regarding the DVD. Garland says the format was already dying but the price increase is meant to perform a mercy killing on the highest order; so consumers can begin to acquire movies in the more efficient way that benefits them—and Netflix—the most.

Read on…